Shipping & Returns

All orders are shipped with proof of posting or 'signed for' mail.

Non UK mainland orders will be shipped by International 'Signed For' service.

For multiple orders please contact fiona@thebakehousegallery.com for details and an acurate price (at cost) can be obtained.

We ask that you allow up to 14 working days for your goods to be shipped (we are often much quicker with 3-7 working days being more normal - even worldwide) - however due to the bespoke nature of the items and range of stock, certain items may be longer but we will contact you first.

Any damage on receipt will be claimable through the courier. However we have been using a specialist courier that regularly sends abroad and has expertise in the best couriers in each country with no issues so far.

Should for any reason you not be happy with your purchase we are happy to exchange it for something else or refund your purchase price if faulty. If in the UK we may be able (depending on location) to deliver and pick up in person. Please check the goods on delivery, any issues please call or email immediately.

Please contact me prior to sending a return so that the best and most cost efficient method can be established. We cannot accept returns for any 'intrusive' jewellery (such as earrings) that have been worn for hygiene reasons, unless the item is faulty.
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